Guest Terms and Conditions
Reservations for accommodation by guests (the Guest) are accepted by Stamford Stays Ltd.
The Agreement: The rental agreement is between the Guest and Stamford Stays Ltd. The contract is deemed to have been made once the Guest has paid a deposit and Stamford Stays Ltd has dispatched a confirmation of booking. The Guest must be over 24 years of age at the time of booking.
Booking: The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in the booking and should ensure that they are all aware of these Terms & Conditions. Stamford Stays Ltd reserves the right to decline any booking or refuse to hand over access codes to any person who has not complied with these Terms & Conditions.
Payment: For bookings made more than 7 days before arrival, a deposit of 0% of the total cost of the holiday, is required. The balance is due 7 days before the booking commences. For bookings made less than 7 days before arrival, the total amount is payable in full on booking.
The Guest agrees to pay the balance of the payment 7 days before arrival. Email reminders are sent, but delivery cannot be guaranteed. Where a Guest fails to pay their balance by the due date the booking may be cancelled and any deposit retained.
Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition; otherwise an extra cleaning charge will be levied. Please note that the convention Stamford Stays Ltd is that Guests are expected to leave the property in a similar state to which they find it (reasonable cleaning excepted). Please abide by this convention so we can continue to provide good value for Guests.
Number of People using Holiday Accommodation: Stamford Stays Ltd permits the Guest and members of the Guest’s party (but no one else) to occupy the property for holiday purposes only. The Guest must declare the correct number of additional Guests during booking and, if this changes, must inform Stamford Stays Ltd before the rental commences of any change. No more than the maximum number of persons stated on the website may occupy a property unless by prior written agreement with Stamford Stays Ltd. Extra charges may be applicable if the number of Guests differs from the number on the booking.
Arrival/Departure: The properties (unless otherwise stated in the property details) are available for occupation from 4.00 pm on the first day of the holiday and must be vacated by 10.00 am on the last day.
Cancellation or Changes by the Guest: Once the property is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of any deposit will be due, and within 7 days of the holiday no refund of the full balance is due. Cancellations can be actioned through the via your reservation confirmation email or by contacting us on firstname.lastname@example.org. In the event that the property is re-let, for the cancelled period, Stamford Stays Ltd may at their discretion refund the amount paid. In the event the cancelled period is re-let for a lesser amount the lesser amount will be refunded.
It is recommended and expected that the Guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.
Pets: The Guest may only bring such pets as are booked in by the Guest at the time of booking. A charge will be made per pet. Not all properties accept pets; if property details on the website stipulate no pets then this is binding within these Terms & Conditions. Pets must be well-behaved and should not be left unattended in the property. They are not permitted in the bedrooms or on any furniture in the property. If damage or extra cleaning is caused by pets the Guest may be billed for that charge. ‘No Pets’ in a description may not guarantee that pets have never occupied the property. No garden is guaranteed as secure for dogs even if described as private or enclosed.
Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Guest at all times.
Guests should put all furniture etc back to where it was at the beginning of the rental period.
Guests should not leave any items at the property and, if left, the Owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft: Guests agree to inform Owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. Stamford Stays Ltd may ask for reasonable replacement costs. In the instance of damage Stamford Stays Ltd reserves the right to reimburse automatically via the payment method provided at booking.
Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property.
If, in the opinion of the Stamford Stays Ltd, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by Stamford Stays Ltd as discharged and Stamford Stays Ltd may repossess the property immediately. The Guest will remain liable for the whole cost of rental and no refund shall be due.
Access: Guests must allow reasonable access to the property by Stamford Stays Ltd for maintenance given reasonable notice.
Wildlife: Many of the properties are old and situated close to flowing rivers. They are part of their environment and cannot be sealed off from the surroundings in the same way as modern properties in cities. We celebrate and embrace this, as they are beautiful places to stay, and encouraging wildlife is important and part of the enjoyment of the area for many. Please therefore expect to meet some wildlife, including some spiders, pigeons, ducks and other wildfowl, fly, bat, bee, wasp, (ants – some of which fly) or other creature, which may make their way into a property unbeknownst to us. Spiders in particular are not considered to be a pest and consume up to 2000 other insects per year. Please bear this in mind before booking and if this is likely to be a problem, it would be best not to book. If any of these creatures are encountered, please contact the Stamford Stays Ltd – but only if the creatures are particularly bothering you. Usually it’s a temporary issue and outside our control. In most cases, it is best simply to open a window or a door and let them out, as most wildlife is keen to be outside. As you will understand, Stamford Stays Ltd cannot be held responsible for wildlife coming into their properties. Stamford Stays Ltd reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
Complaints Procedure: If a Guest has a complaint it should be submitted to Stamford Stays Ltd at the earliest opportunity. No complaints can be accepted unless notified immediately and during the rental period as Stamford Stays Ltd should be given an opportunity to make good the reason for the complaint.
If a complaint cannot be resolved and the Guest wishes to take the matter to Court this should be done at the Court nearest to Stamford Stays Ltd.
Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed. Property details may vary over time from photographs and descriptions on the websites.
Liability: Stamford Stays Ltd cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.
No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy.
The maximum liability accepted by Stamford Stays Ltd will be the total cost of the holiday as paid by the Guest. No other expenses such as travelling costs or alternative accommodation will be accepted.
Cancellation by Stamford Stays Ltd: Stamford Stays Ltd reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). Stamford Stays Ltd shall not be under any other liability if such cancellation occurs. Note: in the unlikely event of a cancellation Stamford Stays Ltd will make every possible effort to secure alternative accommodation if required.
No Smoking: Stamford Stays Ltd has a No Smoking policy within properties.
Force Majeure: Stamford Stays Ltd cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
Waiver: The failure of Stamford Stays Ltd to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.
Miscellaneous: The Guest agrees that the contract with Stamford Stays Ltd is made at Stamford Stays Ltd premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Stamford Stays Ltd.
These booking conditions supersede all previous issues.
21 March 2023