Here you will find all of our frequently asked questions (FAQ’s). If you don’t find the answer you are looking for, why not get in touch with our team.
Guests will receive an email confirming the reservation from us once the booking has been placed.
We always do our best to meet our guests’ needs. Any special requests will be noted at the time of the enquiry, and a further follow-up from our team will reveal whether any request can be accommodated.
Our apartments have the benefit of keyless entry, so once you have paid for your booking and we have provided the access codes you are good to go! All the necessary information will be confirmed by a member of our team at the time of the booking, and full instructions for check-in will be sent to guests. If you haven’t received codes within 7 days of your arrival date please contact us.
We require guests to give notice regarding cancellation of their booking at least fourteen days in advance of the booking start date.
A reservation can be amended by contacting us on the email shown on your booking confirmation (firstname.lastname@example.org). Be aware though that amendments can only be processed during our office hours (Monday-Friday, 9am-5:30pm), and any amendments made outside of these hours will only be effective from the following working day.
The minimum length of stay is two nights.
Our check in time is from 4pm and our check out is before 11am.
Unfortunately we are unable to offer early check in or late check out requests at this time due to our COVID cleaning policy.
Unfortunately we do not have private parking with our apartments. The closest car parks are:
All options are about £3 – £4 for 24 hours parking.
If you are staying with us for a while, take the hassle out of returning to your car to top up your parking by downloading the Phone and Pay app (available on both Apple and Android).
There is also free time limited (usually up to 2 hours) on most street parking spaces around town during the day. All street parking is free and unlimited from 6pm until 8am (some from 3pm).
Guests will be liable to pay any amount required to repair or replace items or equipment that may be damaged or lost during their stay. This will be deducted from the Debit or Credit Card provided at the time of booking. The guest will be informed in writing.
If, at our discretion, we feel additional cleaning is required, the cost of this will be charged at £25 per hour with a minimum of one hour to be charged. This will be deducted from the Debit or Credit card provided at the time of booking. Guests will be informed in writing.
As much as we love our furry friends, we do not allow pets in our apartments.
Our prices are based on two people sharing, extra guests will be charged at £25 per person, per night. Please get in touch if you need to add guests to your booking, if you do not inform us you will incur extra charges for cleaning and linen.
The minimum age to book at our apartments is 24.
We operate a strict no smoking policy within all the apartments. Any additional cleaning required to remove smoke odour will be charged to the guest who made the booking. This may result in a carpet steam clean, additional cleaning to make sure the apartment is fresh and ready for the next guest. Costs will be deducted from the Debit or Credit Card provided at the time of booking.
Our apartments are fully furnished and have all the amenities you would need to make it a home away from home. Linen and towels are provided for your stay and we provide a small amount of sealed tea and coffee sachet and some small pots of long life milk. We do not provide toiletries so please make sure you bring your own.
Our guests can expect to have a range of facilities and services at their disposal, including:
Fully-equipped kitchen with an oven, fridge, freezer, microwave and a good range of kitchen utensils.
Unfortunately our apartments are accessed by stairs/have two storey’s and therefore are unsuitable for wheelchair users or anyone with difficulty climbing stairs.
We can provide both travel cots and high-chairs for your stay, please request these when booking
Both of our two bedroom apartments, Kingfisher and Lily Pad, have wonderful river views of the River Welland from the bedrooms and living area. Our one-bed Cottage, Toll House, has river views from a small window in the kitchen. Our smallest apartment, Willow, sadly does not have river views but is still a lovely cosy space!
We have done everything we can to ensure the noise from the road is minimised. We have installed secondary glazing in all road facing windows however as we cannot guarantee that they will be completely silent at all times.
Please contact us if you require your bins emptying during your stay – we can arrange for our cleaners to do this for you.
For stays over 7 nights we can offer a clean and linen and towel change for an extra charge of £40. Please get in touch to arrange this during your stay.
Stamford is bursting with history, events, quirky places to eat and interesting places to visit – please see our information and events pages for more details.
We are very lucky to have the aUK Medispa beneath our apartments. They offer a range of treatments, please visit aUK to view their treatment and price list. All of our guests will receive 20% off treatments.
The balcony area that you see in our pictures belongs to the aUK Medispa underneath the apartments. Our guests are welcome to use the balcony during aUK’s opening times – please ask at reception to ensure they are able to accommodate you.
If you have any other questions that are not answered in our FAQ’s please don’t hesitate to get in touch with a member of our team for answers. You can call us on 01780 693433 or email us at email@example.com.